Support is available to help with questions, account-related issues, technical concerns or general feedback. Reach our team via live chat, email or phone for fast assistance. Account verification, password resets and transaction queries handled promptly. For urgent matters use live chat or call; for non-urgent enquiries email us and include your account ID for quicker service. We can help with payout, bonus and limit queries. Live chat and phone support operate in English and Japanese today.
| Department | Contact |
|---|---|
| Customer Support | [email protected] - Live chat 24/7 (account, technical and transaction help). Please quote account ID. |
| General Enquiries | [email protected] (company, billing & media) |
| Affiliate Enquiries | [email protected] (program & tracking) |
| Phone | +61 2 9374 5820 - calls and SMS, standard rates apply |
| Working hours | 24/7 AEST |
Email Support
Email is the preferred contact method for detailed requests, account issues or any matter requiring explanations or document uploads. Please include a clear subject line, your current contact details and any relevant account ID to help us process your request faster. Missing or unclear info may cause delays, so double-check attachments and phone or address details before sending.
Contact Form
Response Time
Contact our support team via live chat or email for assistance. Most inquiries are answered within one business day, while more complex issues may take longer depending on their nature and could require additional verification. We’ll keep you updated by email and in-chat messages and will prioritise urgent requests where possible.
Feedback
Tell us what you think - share feedback, suggestions or ideas to improve the site. All submissions are reviewed carefully and used to improve features, promos and overall usability. Send a message via live chat or email and we’ll take it on board for future updates. Your input helps shape the site and makes the experience better for everyone.